ALERTS!: Taking RESPONSIBILITY & RESOLVING Alerts

In the situation no activity is detected during the times you have defined in your events then the Household status will be set to RED ALERT.

When this happens TWO things must be done by FAMILY & FRIENDS before the status is reset to GREEN and everything is OK.

1) ACCEPT RESPONSIBILITY

RESPONSIBILITY must be accepted by ONE of the people in the Family group with the objective of checking if your Loved Ones are OK.

When an individual accepts responsibility, the other members of the group will get a notification of who has accepted responsibility.

The alert status will be changed from RED to ORANGE

2) RESOLVE the RED ALERT.

Once the person who accepted responsibility has checked that the Loved Ones are OK, then RESOLVING the Alert will reset the status to GREEN and all other members of the Family group will be sent a notification.

How to accept RESPONSIBILITY and RESOLVE the ALERTS.

There are three ways to do this:

  • From phone/tablet.
  • From your email/Web.

From phone/tablet.

Click on the 3rings app.

1) ACCEPT RESPONSIBILITY

Should  you have a red alert,  your screen should now show the Recent Alert page showing the relevant Household.

 Click on the alert bell , you will now be asked if you want to accept RESPONSIBILTY and if you want to include a message that will be sent to the rest of the Family Group. The status will change to Orange.

When you accept responsibility, a message will be sent to the rest of the family group telling them you have accepted responsibility and are checking on the loved ones.

2) RESOLVING the ALERT.

When you are satisfied that all is OK with your Loved Ones then Click on the App, Go to Alert bell, select the Alert and you will be asked if you want to RESOLVE and if you want to include a message to the Family Group.

When you choose Resolve the Status will change to Green and a message will be sent to the rest of your family group.

From Emails and Web Site.

Click the link in the email or go the 3rings.co.uk , sign in:

1) ACCEPT RESPONSIBILITY

Click on the RED ALERT ICON on the top of the page or go to:

My Households->Select Household Icon->Recent Activity

You will now see a Accept Responsibility button, click this and follow the instructions.

The alert status changes to Orange waiting until you have check and resolved the alert.

2) RESOLVING the ALERT.

Once you have checked everything is OK the Recent Activity page will show a Resolve Alert button. In each instance you can include a message to you Family group. The Alert will now change to Green showing everything is OK

 

What happens if no Family & Friends Accepts RESPONSIBILITY or  fails to RESOLVE the alert.

3rings will keep sending Alerts  to all nominated Family & Friends until someone accepts responsibility. The time between alerts will increase and eventually stop

If the Alert is waiting to be resolved , 3rings will send reminders to the person who accepted responsibility The time between reminders will increase and eventually stop

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